Privacy policy

What this site collects, and what it does not

T24 Studio is a one-person California energy-compliance practice. This page says exactly what the site collects, where it goes, and how to get it deleted. The short version: there is no mailing list and nothing is sold to anybody. The site does track visits — an analytics service and a session-replay tool on every page, and an advertising platform’s conversion tag on the home page — to see which pages help people and whether advertising brings in work. All of it is listed below, and Privacy choices at the bottom of any page turns it off. If your browser sends a Global Privacy Control signal, none of it loads at all.

What the quote form collects

Sending a job through the form on the home page submits your name and email (required), and optionally your firm, phone number, project details and notes, and whether you’re OK getting text messages about the job, along with any plan sets you attach. That is the whole set. Nothing is collected that you did not type or drop into the form.

Those files and details go to a private Google Drive folder on the T24 Studio Google Workspace account and trigger one notification email. They are used to quote and produce your Title 24 report and to talk to you about that job — nothing else. Emailing the plans directly instead of using the form reaches the same inbox and is treated identically.

Text messages

If you give a phone number and tick the box on the form, you may get text messages from T24 Studio about your project — status updates, questions about the plans, and delivery. Nothing promotional. Message frequency varies with the job. Message and data rates may apply. Reply STOP to stop at any time, or HELP for help. The box is unticked by default and you don’t need it to send plans or get a quote.

Mobile numbers and text-messaging consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes. The texts go out through Twilio, which carries them and nothing more.

Who else touches it

These service providers sit in the path, each doing one job:

• Cloudflare hosts the site and passes form submissions through. Its edge logs standard request data, including IP address, for security and abuse prevention.
• Google (Workspace and Drive) stores the submissions, the plan sets and the working files, and carries the email.
• An analytics provider, Microsoft Clarity and an advertising platform receive the visit data described under Tracking and cookies — never your name, contact details or plan sets.
• A payment processor takes the $25 deposit if you pay one. Card details go to the processor directly and never touch this site.
• Twilio carries the business phone line and, if you opted in, the project text messages. It handles your number to deliver calls and texts, nothing else.
• CHEERS, the state-approved data registry, receives the compliance certificate at the end of the job. That step is required by the California Energy Commission before a building department will accept a CF1R, and the registered document names the responsible designer — that is the point of it.

No one else. Your plan sets are not shared with other clients, shown as samples, or used as portfolio material without asking you first — the sample CF1R on the home page is redacted for exactly that reason.

Tracking and cookies

Straight answer: this site tracks visits. Here is all of it.

• Analytics, every page. Records which pages you viewed, how you got here (search, ad, link), roughly where you are (city or region from your IP — never precise location), your browser and device, taps on the phone and email links, and whether the form was sent. Sets first-party cookies. Ad personalization is switched off in the tag configuration, so no remarketing lists and nothing follows you to other sites.
• Session replay and heatmaps, every page. This site uses Microsoft Clarity to see how pages get used — scrolling, clicks, taps and mouse movement, shown as heatmaps and replays of visits — so confusing spots can be fixed. Anything typed into the plans form is masked in your browser and never recorded. Clarity and Microsoft collect this data through cookies and similar technology, and Microsoft may use it as described in the Microsoft Privacy Statement.
• Ad conversion measurement, home page and the order page only. An advertising platform’s tag records whether you arrived from one of its ads and whether you submitted plans, so ad spend can be judged by real jobs. The platform’s script may set its own identifiers.
• The host’s traffic counter counts page loads without cookies and without identifying you. It is not covered by the switch below because there is nothing personal in it.
• The payment processor, only if you pay the deposit. Its checkout sets cookies for fraud prevention. That is part of taking the payment, not tracking.

Turning it off. Click Privacy choices (bottom of every page) and choose Turn off tracking. Analytics and session replay stop on the spot, their cookies are deleted, and none of the analytics, replay or ad scripts load again in that browser. The choice is saved in your browser, so clearing site data resets it.

Global Privacy Control is honored. If your browser sends a GPC signal, none of the analytics, replay or ad scripts load at all — checked before anything else runs. The host’s cookieless traffic counter still runs, for the reason given above. You can also block or delete cookies in your browser. None of that affects your ability to send plans or get a quote.

How long it is kept

Project files and the correspondence around them are kept while the job is live and afterward as a working record, because energy compliance has a long tail — a plan-check comment, a revision, or a question about an assumption can land months after delivery, and the model has to still exist to answer it. Ask and it gets deleted, subject to anything a registry or a building department requires be retained.

Your rights in California

Under the CCPA and CPRA you can ask what personal information is held about you, ask for a copy, ask for it to be corrected, and ask for it to be deleted. Email info@t24studio.com or (909) 675-1677 and it will be handled directly — there is no ticket queue, it is one person reading it.

T24 Studio does not sell personal information, and never has. Visit data does go to an analytics provider, Microsoft Clarity and an advertising platform to measure the site and its advertising, and California law can count that kind of ad measurement as “sharing.” So there is a real opt-out: the Privacy choices link at the bottom of every page, or a Global Privacy Control signal from your browser. Either one stops it.

Security, and its limits

Submissions travel over HTTPS and land in access-controlled Google Workspace storage. That is a real safeguard and it is not a guarantee — no one can honestly promise a transmission over the internet is perfectly secure. If a plan set is genuinely sensitive, say so and it can be handled another way.

Children

This is a business-to-business service for design professionals and property owners. It is not directed at anyone under 16, and information is not knowingly collected from them.

Changes

If this page changes, the date below changes with it. Questions about any of it: info@t24studio.com or (909) 675-1677.

Last updated 18 September 2026.

One honest note

Privacy questions

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